Booking Policy | Nails by Tati

Deposits & Refunds

A deposit or full payment may be required to secure your appointment.

All deposits and payments are non-refundable. If you cancel your appointment for any reason, you will not receive your money back.

Cancellations

If you need to cancel, please let me know as soon as possible.

Cancellations with less than 24 hours notice will result in losing your deposit.
Cancellations with 24 hours or more notice — your deposit may be applied to a future appointment at Tati's discretion.
All cancellations must be made by phone or text — not through social media.

No-Shows

If you do not show up and do not contact me before your appointment time:

Your deposit is forfeited.
Future appointments may require full payment upfront.
Repeated no-shows may result in being unable to book future appointments.

Late Arrivals

Please arrive on time. I book appointments back-to-back.
If you are more than 15 minutes late, your appointment may be shortened or rescheduled.
If your appointment is rescheduled due to lateness, your deposit is not refunded.

Rescheduling

You may reschedule one time with at least 24 hours notice, and your deposit will transfer to the new appointment.
A second reschedule requires a new deposit.
Rescheduling requests must be made by phone or text.

Right to Refuse Service

Tati reserves the right to refuse or cancel service to anyone at any time. This includes but is not limited to:

Clients who are rude, disrespectful, or make others uncomfortable.
Clients with nail infections, open wounds, or contagious skin conditions.
Repeat no-shows or chronic late cancellations.

If a service is refused after a deposit was paid, a refund will be issued at Tati's discretion on a case-by-case basis.

Health & Safety

All tools and surfaces are sanitized between every client.
If you have a nail infection, fungal issue, or open cut on your hands or feet, please reschedule. Your appointment will need to be postponed for your safety.
If you are feeling sick, please reach out and we will work with you to reschedule.

Booking Confirmation

Your booking is not confirmed until you receive a confirmation message from Tati. Submitting the booking form holds your time slot but Tati will reach out to confirm and collect any deposit.